FAQ with Guidance and Resources for P-EBT questions.
Q: How can families check card balances?
A: 1-888-328-7366 or www.connectebt.com
Q: How can a family request a replacement card due to a lost or damaged card?
A: Parent should complete the P-EBT Inquiry From at https://www.emergencymealsurvey.com/
Q: What should a family do if they believe they should have received a benefit and did not?
A: All benefits will be processed and mailed by the end of July. If a parent believes they should have received a card and has not after July 31st, the parent should complete the P-EBT Inquiry Form at https://www.emergencymealsurvey.com/
Q: Who can assist parents that are having issues with the card’s PIN?
A: Parents should e-mail RA-PWPEBTQuestions@pa.gov for assistance.
Q: Where does one obtain additional information on P-EBT (How much will the household receive, information for pinning P-EBT cards, and much more)?