PowerSchool Frequently Asked Questions
There are certain situations where it is appropriate for School Administrators to provide families with the assistance they require. These situations include:
Interpretation of questions. (How should I fill this out?)
Changing submitted information.
The user never received or misplaced an Access Code or Access Password.
Incorrect information within read-only fields.
Accounts and Account Maintenance
Q: Why do families need to create a PowerSchool account?
A: Having a secure account ensures the security of the information and allows families to save their progress and return to complete a form at a later date or access the confirmation page of a submitted form.
Q: Why do families need an email address to create their account?
A: Email is used for all major communications between PowerSchool and the family. These communications include the new account creation email and the submission confirmation email, among others.
Q: What are the ways a family can obtain a new password?
A: Retrieving a password can be done either online or by contacting district's technology support team at email@example.com.
From there they must enter the account's associated Email Address.
They will then be able to either recover a temporary password sent to their account's email address, or they can choose to answer their security questions online and immediately enter a new password.
If the e-mail address is not found to be associated with an account, a password will not be sent.
Q: What if a family forgot or cannot access the email address associated with their account?
A: Families may contact PowerSchool
Support team by e-mailing firstname.lastname@example.org.