PowerSchool Frequently Asked Questions

School Site

There are certain situations where it is appropriate for School Administrators to provide families with the assistance they require. These situations include:

  • Interpretation of questions. (How should I fill this out?)

  • Changing submitted information.

  • The user never received or misplaced an Access Code or Access Password.

  • Incorrect information within read-only fields.

Accounts and Account Maintenance

Q: Why do families need to create a PowerSchool account?

  • A: Having a secure account ensures the security of the information and allows families to save their progress and return to complete a form at a later date or access the confirmation page of a submitted form.

 Q: Why do families need an email address to create their account?

  • A: Email is used for all major communications between PowerSchool and the family. These communications include the new account creation email and the submission confirmation email, among others.

 Q: What are the ways a family can obtain a new password?

  • A: Retrieving a password can be done either online or by contacting district's technology support team at help@gcasd.org.

  • To retrieve a password online, the family can select the 'Forgot password?' link on the Account Sign In screen.

    • From there they must enter the account's associated Email Address.

    • They will then be able to either recover a temporary password sent to their account's email address, or they can choose to answer their security questions online and immediately enter a new password.

    • If the e-mail address is not found to be associated with an account, a password will not be sent.

 Q: What if a family forgot or cannot access the email address associated with their account?

  • A: Families may contact PowerSchool

    Support team by e-mailing help@gcasd.org.